Testing Center Service Assistant (Internal Bid Only)
Posted on Jul 22, 2026
Posting Details (Default Section)
| Posting Number: | 0603907 |
|---|---|
| Position Title: | Testing Center Service Assistant (Internal Bid Only) |
| Position is: | Regular full-time |
| Position Type: | Staff Position (Full Time/Part Time) |
| Department/Ofc.: | Academic Services & Support |
| Position Description: | This posting is for current OPTA union members employed at WCC for a minimum of 9 months Position Summary: The Testing Center Service Assistant is responsible for administering, proctoring, and monitoring exams in a secure, professional, and student-focused college testing environment. This role ensures the integrity of testing processes by enforcing academic policies, verifying student identification, and maintaining optimal testing conditions. The position provides excellent customer service to students, faculty, and visitors while supporting a distraction-free testing space. In addition to regular proctoring duties, this position assists in exam scheduling, maintenance of Testing Center procedures, and acts as a back-up to the Testing Center Service Specialist for specialized, virtual, and off-site testing. Essential Duties include: · Support daily Testing Center operations, including opening/closing, managing student flow, and assisting with scheduling and payment verification for non-student clients. · Maintain a secure, professional testing environment that promotes integrity and student success. · Administer and proctor computerized and paper-based exams in accordance with instructor guidelines, Testing Center procedures, and external agency requirements, including academic, placement (ACCUPLACER, ALEKS, ESL), high-stakes (GED, TEAS, CLEP), and external exams. · Receive, secure, distribute, and return testing materials in compliance with established protocols. · Monitor testing sessions to prevent and address misconduct; identify, document, and intervene in cases of academic dishonesty. Use campus security systems to monitor activity, investigate incidents, and document findings; collect, review, and securely distribute related evidence in accordance with institutional policies. Create accurate incident reports to communicate complete details to the Manager. · Conduct investigations and collaborate with faculty and administration to resolve violations. · Communicate effectively with students, instructors, administrators, and external partners; provide guidance on procedures, results, and score reports. · Exercise sound judgment and independent decision-making to resolve issues and maintain efficient operations. · Assist students in identifying their needs and connecting them with appropriate college resources and services (e.g., Learning Support Services, Certification Testing, Adult Transitions) to ensure accurate placement and service delivery. · Maintain accurate and confidential records; enter, retrieve, and analyze data using Testing Center systems and prepare reports as needed. · Troubleshoot hardware and software issues, create support tickets, and ensure resolution. · Guide students through the Honorlock writing placement test; identify, document, and report issues promptly. · Identify system errors, create support cases, and collaborate with technical support teams to resolve application issues. · Maintain and update GED testing software. Utilize Admissions Manager, Delivery Manager, Remote Maintenance Agent, and Service Direct to process admissions, manage materials, deliver exams, and document irregularities; troubleshoot and coordinate with Pearson VUE Support Services and Channel Quality to resolve issues. · Oversee placement testing for WTMC students, dual enrollment, and the WCC Bridge program. · Obtain and maintain required certifications from external testing agencies (e.g., Prometric, ETS, Pearson VUE), including annual recertification. · Administer secure testing services for external organizations using proprietary systems. · Handle confidential candidate information in compliance with security and privacy regulations. Supplemental Duties: · Maintain inventory of testing and office supplies. · Respond to phone and email inquiries; provide accurate information and route appropriately. · Maintain customer feedback surveys. · Assist in training and directing part-time proctors to ensure efficient operations and compliance. · Serve as secondary proctor for remote, in-person, and off-site specialized testing (e.g. TEAS, high school placement exams). · Utilize artificial intelligence (AI)-enabled tools and software to support administrative operations, including drafting correspondence, organizing information, scheduling, data entry, document preparation, meeting summaries, workflow efficiency, and other responsibilities, while ensuring accuracy, confidentiality, and compliance with institutional policies, procedures, and applicable regulations. · Perform other duties as assigned. Work Environment: · Regular attendance on campus is required for this position. Remote work is not available for this position. · Must be available to work some evenings and Saturdays. · Consistent transportation required for off-campus testing responsibilities. |
| Minimum Qualifications: | Minimum Qualifications: · Three (3) years relevant work experience and 24 credit hours in related coursework or the equivalent combination of education and work experience. · A desire to deliver excellent customer services for all our clients. A positive, friendly, and enthusiastic attitude. · Ability to be certified as a GED Proctor and coordinate the work of part-time GED Examiners. · Excellent office skills and the ability to organize own workload and to work independently. · Strong interpersonal skills to deal effectively with the various Colleges and communities. · Excellent organizational skills and the ability to manage multiple, concurrent tasks and meet strict deadlines. · Proficiency in Microsoft Office software; familiarity with learning new software. · Demonstrated ability to use standard office technology and emerging AI-supported productivity tools in a professional environment for drafting correspondence, meeting summaries, scheduling, note organization and other administrative related tasks. Ability to evaluate AI-generated content for accuracy, maintain confidentiality, and apply sound judgment and ethical practices in the use of AI technologies. |
| Preferred Qualifications: | Preferred Qualifications: · Experience proctoring testing within a K-12 or higher education setting. · Familiarity of troubleshooting with networked computers. · Familiarity with learning management systems and computerized assessment testing. · Knowledge of assessment methods, research methods, and/or statistics. · Experience with student information systems and customer relationship management systems. |
| Posting Date: | 07/21/2026 |
| Closing Date: | 07/28/2026 |
| Open Until Filled | No |
| Special Instructions to Applicants: | Please complete all sections of the application and submit required documents. Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services. Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment. Washtenaw Community College is an Equal Opportunity Employer. |
| Salary/Hourly Rate: | $23.67 |
| Salary Comments: | Publicly available compensation information can be found: Here |