Posting Number:	0603837
Position Title:	JATC669 Support Specialist
Position is:	Temporary full-time (outside funded)
Position Type:	Staff Position (Full Time/Part Time)
Department/Ofc.:	Workforce, Economic, & Community Development
Position Description:	Position Summary: The Joint-Apprenticeship-Training-Committee (JATC) 669 Sprinkler Fitter Education program is administered by Washtenaw Community College to provide online course training to over 3,000 United Association Local 669 Sprinkler Fitter Apprentices across multiple states. It is one of the largest distance learning Apprenticeship programs nationwide. The primary role of the Support Specialist position is to provide call-center support, course enrollment, and document processing for student Sprinkler Fitter Apprentices. A typical day in this position involves multi-tasking; answering phones and responding to emails, processing incoming and outgoing mail, organizing documents, and ensuring student records are accurate when updating information. A secondary role is to assist the Instructional Design team by helping to proofread and/or review new courses and student materials. This position requires computer proficiency, patience, reliability, attention to detail, and excellent customer service skills. Knowledge of the sprinkler fitting trade is not required. This is an outside funded position. No continuing employment rights are inferred beyond length of funding. Essential Job Duties and Responsibilities: While unsupervised, answer phone calls and emails from students to provide accurate program and student records information with friendly and efficient customer service. Provide basic helpdesk technical support to online students of novice ability including troubleshooting common web browser, password reset, and website log-in issues. Process student course enrollments and completions using Banner database. Update student information when necessary, review database entries for accuracy, enter new data. Coordinate document exchanges with JATC office, such as change-of-address reports. Hand-sort and process incoming/outgoing mail. Investigate returned mail. Print and organize student materials and other documents. Take notes, collect meeting minutes. Organize stockroom and provide inventory counts. Help transfer materials across campus when necessary. Open/close office, unlock/lock quarters and start-up/shut down business machines unsupervised. Assist Engagement Admin in organizing L699 scholarship applications. Assist Web Administrator with testing general website functionality and user experience. Assist Technical Writers with proofreading course text and question banks. Regular attendance on campus is required for this position. Other duties as assigned.
Minimum Qualifications:	Minimum Required Knowledge, Skills and Abilities: Bachelor’s Degree OR four years of related work experience OR the equivalent combination of education and work experience. Previous experience in a customer service role. Proficiency using Windows OS, MS Office and leading web browsers with an ability to troubleshoot and solve some common problems and user errors. Able to use and troubleshoot other business machines such as scanners, printers, and copiers. Excellent interpersonal and communication skills. Excellent English grammar, writing style, and reading comprehension. High attention to detail. Able to format Excel cells and write simple cell formulas. Able to work independently with minimal supervision, including opening or closing the call center office unassisted. Able to lift boxes up to 20lbs and make deliveries across campus unassisted. Able to work some evenings as needed.
Preferred Qualifications:
Posting Date:	03/18/2026
Closing Date:	03/23/2026
Open Until Filled	No
Special Instructions to Applicants:	Please complete all sections of the application and submit required documents. Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services. Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment. Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate:	$43,845-$48,230
Salary Comments:

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