Ann Arbor SPARK Job Board

Job Responsibilities
-Accurate customer master data input and maintenance in system (SAP)
-Timely order entry and order revision
-Timely order confirmation to customers
-Timely informing customers order status and delivery schedule (order tracking)
-Leading internal standard order processing
-Complete order filing in compliance with company's requirement
-Acting as the contact window for customers
-Getting Sales Manager acquainted with the order processing procedure, production/delivery lead time, etc.
-Monitoring payment status, credit limit control, following up overdue payment and timely involving Sales Managers for serious overdue case.
-Taking the lead in the complaints regarding delivery delay or transportation damage, and taking actions (return / credit note/ replacement/etc) as per business team's decision for quality complaints
-E-business implementation
-Following up company's policy regarding order processing
-Manage day-to-day office operations, including reception, mail handling, meeting rooms, facilities, and supplies.
-Oversee travel arrangements, vendor/contract coordination, and support sample import/export activities.
-Facilitate internal communication, schedule meetings, prepare minutes, and support office visitors and staff.
-Maintain attendance and employee welfare records, and support HR administrative tasks.
-Process office expenses, consolidate financial documents, and coordinate with accounting partners and banks.
-Provide administrative support to the Legal team on license renewals and government related submissions.
-Act as onsite EHSS coordinator, ensuring safety compliance, supporting chemical registration, and assisting audits.
-Provide administrative support to EHSS, IT, and cross-functional teams, including ad hoc projects.
Qualifications Required
-At least fluent in two languages (mother tongue/Mandarin and English)
-Basic commercial knowledge
-Basic knowledge of logistical processes
-Basic chemical technical knowledge is a plus (not compulsory)
-Related working experience in sales co-ordination.
-Proficient in Microsoft Word, Excel, PowerPoint, etc
-Order processing system (SAP) experience is a plus (not compulsory)
-Good organizational, communication skills
-Accuracy, demonstrate a high sense of responsibility

As an international company, we welcome the diversity of people. We consciously promote equal opportunities and a diverse, inclusive culture in our teams - this is what makes us successful.

We look forward to receiving your application!

Reference code: 30438

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