Senior Implementation Consultant
Thomson Reuters
Customer Service
Posted on Sep 23, 2025
The Tax & Accounting group develops, sells and supports software and services to major corporate and commercial clients with a particular though not exclusive focus on tax and accounting software. The Client Services group is responsible for maintaining client relationships, feeding back client requirements into the product development process, supporting pre- and post-sales activity and assisting product development initiatives through its close association with clients. This role is a client services role for ONESOURCE Corporate Tax.
About the Role:
In this opportunity as Principal Consultant you will:
Experience in using direct tax technology
Strong knowledge of Corporate tax, particularly UK Corporate tax
Strong analytical skills and the ability to demystify complex issues with senior decision makers and collaborate with cross-functional teams to drive results.
Client Service – experience working with clients on a range of different projects, delivering excellent client service.
Communications/Status Reporting – ability to effectively communicate findings and solutions to client and prepare status updates for projects and regularly communicate and share knowledge with the client and the team.
Monitoring costs of own work in alignment with project plan
Accountability for the quality of own work and delivery within agreed procedures and timeframes
Accountability for determining the approach used to address routine professional issues.
Experience of implementing tax specific technology solutions with a track record for delivering to meet customer expectations and deliver expected value.
A strong focus on customer service, collaboration and a desire to exceed customer expectations.
Good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables.
Experience of working on technology implementations including solution design, deliverables, stakeholder management and project communication.
About you:
In this opportunity as ‘Principal Consultant’, you will work as a Tax Technology Transformation and Delivery expert to:
Experience: 10+ Years
Develop Tax Technology plans with goals, build and deployment strategies and performance measurements for our clients.
Develop an appropriate strategy for the development and delivery of the customer’s project scope
Assist in identifying and mitigating delivery related risks, issues, and dependencies to ensure successful outcomes.
Gather and document business requirements through stakeholder workshops and data analysis.
Work closely with stakeholders to priorities requirements and align solutions with business goals.
Assist in identifying and mitigating project risks, issues, and dependencies to ensure successful outcomes.
Assist the project manager in project planning, execution, and monitoring to ensure timely delivery of milestones and objectives.
Develop and improve relationships with key senior client stakeholders, TR colleagues and TR partners.
Supporting our client facing teams and clients in adapting to an increasingly digital tax landscape.
Think commercially focusing on understanding client issues and pain points and assisting in developing cost effective solutions across process, people, data and technology.
Work with Thomson Reuters Sales and Solution Consultants across products to provide insight and first-hand expertise around integrated product solutions; this may mean leading or participating in client-related pitches or workshops.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
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