Account Manager
Sales & Business Development
Ann Arbor, MI, USA
Posted on Oct 27, 2026
Locations: Ann Arbor, Detroit
Reporting to the Sales Manager, the Account Manager is responsible for achieving an assigned revenue/gross profit quota. The sales process requires the use of our ERP system for managing all customer information and contacts, forecasting, proposal creation, and order submission. Participation in regular huddles, one-on-ones with the Sales Manager, and monthly sales meetings is required. To ensure success, the Account Manager is required to exercise a regimen of prospecting and relationship management initiatives to generate short- and long-term opportunities for both new and embedded-base clients.
Thalner is a leading audiovisual and unified communications services and technology firm providing innovative communication systems to corporate, healthcare, retail, government and education customers. The Account Manager is responsible for generating profitable revenue/gross profit in support of their assigned quota and achieving high customer satisfaction from our clients. This position will maintain a close working relationship with the regional vice president, as well as their team members (project manager, engineer, designer and project foreman), while projecting a professional, knowledgeable and credible representation of Thalner at all times.
What an Account Manager does:
- Contribute to Thalner as a profitable, world-class and customer-intimate provider and integrator of audiovisual solutions
- Achieve/exceed assigned revenue/gross profit quota
- Prospect and support embedded-base clients
- Execute sales through solution selling
- Work collaboratively internally and with team members, partners and manufacturers
- Maintain current industry certifications
- Remain current on technology and trends
- Use Thalner's ERP system (the repository for all client info and activity)