Inside Sales Appointment Setter
Stack Cybersecurity
Sales & Business Development
USD 15-15 / hour
Posted on Sep 19, 2025
About STACK Cybersecurity
STACK Cybersecurity is a SOC 2 Type 2 certified managed IT and cybersecurity service provider (MSP and MSSP), committed to delivering top-tier security services to our business clients. We are an equal-opportunity employer committed to maintaining a diverse and inclusive workplace. Every applicant must send the requisite materials listed below in addition to our Application Attestation and Background Check Authorization form.
Open Positions
Senior Information Technology Specialist Account Manager Inside Sales Appointment SetterSenior Information Technology Specialist
Livonia, Michigan
We are currently seeking talented Information Technical Support professionals for a full-time position as an IT Support Technician - Tier 3. The Tier 3 Technician is responsible for advanced technical support of desktop, Server and network environments along with advanced capabilities in Cybersecurity tactics such as Indicators of Compromise, Email Security and SIEM logging.IT Support Technicians must be diligent self-starters, competent with computers and capable of managing multiple tasks and projects at the same time. Ideal candidates have excellent troubleshooting skills and the ability to effectively communicate with customers and interact with users who have little computer knowledge. Potential candidates must be able to maintain a professional attitude and appearance and confidently engage with customers over the phone and in person.This is a full-time in-office position located in Livonia, Michigan 48150 or, additionally, the position is available to remote workers based on qualifications, location, and remote work environment. Remote workers must adhere to no-moonlighting policy and may be required to be in-office on any given day.
Responsibilities & Qualifications
- Advanced Windows Technical Support relating to common technical issues involving Microsoft’s core business applications (MS Office, Word, Excel, Outlook, EntraID and Intune), Workstation and Server Operating Systems
- Support Backup Solutions and Processes
- Advanced Network Support - Layer 3 and above
- Enterprise Firewall experience, including IPSEC, NAT, Policies, Rules and general configuration.
- Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications
- Malware, spam, and antivirus support on desktops and remediation of Cybersecurity Incidents.
- Strong communication skills when interacting with external clients. Keeping them informed of tickets before, during, and after service requests
- Familiarity with tools such as EDR (Endpoint Detection and Response), MDR (Managed Detection and Response), SASE (Secure Access Service Edge), intrusion prevention systems (IPS), and vulnerability scanners.
- Apply problem-solving skills effectively even in high-pressure situations.
- Prioritize and address security incidents promptly.
- Present security findings and recommendations to senior leadership.
- Excellent written and verbal communication skills.
- Strong attention to detail when analyzing security data.
- Organize findings and create comprehensive reports.
- Work independently on security tasks.
- Collaborate effectively within a team environment.
Requirements
- 4+ years of Fluency with Switching and VLANs
- 4+ years of Fluency with Microsoft Entra
- 2+ years of Fluency with Microsoft Intune
- Experience with EDR and MDR solutions
- 2+ years of Fluency in Conditional Access
- 4+ years of Fluency with DNS and DNS Configuration
- 4+ years of Fluency with Active Directory
- 4+ years of Fluency with IPSEC and Firewalls
- 4+ years of work experience with SAML 2.0
- 4+ years of work experience with Managed Services
- Experience migrating premise resources to cloud
- Ability to prioritize and multitask
- Experience administering Hyper-V or another virtualization
- Deadline and detail-oriented
- Proficiency in English
- Excellent communication skills
- Requires on-time, present work ethic
- After-hours work may be required to accomplish tasks
- Weekend work may be required to accomplish tasks
- On-Call rotation participation will be required
- Remote Worker equipment will be monitored for productivity
- Valid driver's license
- Accept a background check
- Working in an onsite setting
- Authorized to work in the United States
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Employer-paid life insurance
- Opportunities for professional development and career advancement
- Flexible work environment
- Paid time off and holidays
- Employee Assistance Plan (EAP)
- Truly collaborative work environment
- Frequent free lunches, Fireball Friday, shuffleboard tournaments, premium coffee maker with 80+ variations
To Apply - Senior Information Technology Specialist
Send your resume and cover letter to careers@stackcyber.com
Account Manager
Livonia, Michigan
We are seeking a dynamic and results-driven Account Manager to join our team. In this role, you will be responsible for managing internal client accounts, ensuring client satisfaction, and driving revenue growth. You will work closely with our clients to understand their needs and provide tailored cybersecurity solutions. This position offers a generous commission schedule, providing ample opportunities for financial growth.
Manager Responsibilities
- Manage and nurture relationships with internal clients to ensure their cybersecurity needs are met.
- Develop and implement account strategies to achieve sales targets and drive revenue growth.
- Serve as the primary point of contact for clients, addressing their inquiries and resolving any issues.
- Collaborate with internal teams to deliver high-quality cybersecurity solutions and services.
- Monitor account performance and provide regular updates to clients and management.
- Identify opportunities for upselling and cross-selling additional services to existing clients.
- Prepare and present reports on account status, sales performance, and client feedback.
Manager Qualifications
- Proven experience as an Account Manager or in a similar role, preferably in the cybersecurity industry.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong client relationships.
- Results-oriented with a track record of meeting or exceeding sales targets.
- Strong problem-solving skills and attention to detail.
Manager Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Employer-paid life insurance
- Opportunities for professional development and career advancement
- Flexible work environment
- Paid time off and holidays
- Employee Assistance Plan (EAP)
- Truly collaborative work environment
- Frequent free lunches, Fireball Friday, Shuffleboard tournaments, Premium coffee maker with 80+ variations
To Apply - Account Manager
Send your resume and cover letter to careers@stackcyber.com
Inside Sales Appointment Setter
Livonia, Michigan
We’re hiring an Inside Sales Appointment Setter to help us bring our lead generation in-house. You’ll be calling local business decision-makers, introducing STACK Cybersecurity, qualifying prospects, and setting first-time appointments for our Outside Sales Rep.
Setter Responsibilities
- Execute daily outbound calling strategy to target verticals
- Qualify leads
- Schedule and confirm appointments for OSRs
- Document all calls, notes, and outcomes
- Achieve or exceed monthly KPIs for calls, connects, and FTAs
- Participate in weekly training and call review sessions
- Collaborate with the OSR for feedback and continual improvement
- Follow up with warm leads and nurture them to appointment
- Performance Metrics:
- 80–100 calls/day
- 10–15 connects/day
- 2–3 FTAs/week
- <20% no-show rate
Setter Qualifications
- 1+ year in an outbound calling or inside sales role (B2B preferred)
- Clear, confident communication skills
- Comfortable handling objections and keeping a positive tone
- Highly organized and disciplined in following a process
- Tech-savvy enough to learn CRM, dialer, and prospecting tools quickly
- Persistent, positive, and results-driven
- Strong verbal communication and listening skills
Setter Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Employer-paid life insurance
- Opportunities for professional development and career advancement
- Flexible work environment
- Paid time off and holidays
- Employee Assistance Plan (EAP)
- Truly collaborative work environment
- Frequent free lunches, Fireball Friday, Shuffleboard tournaments, Premium coffee maker with 80+ variations
To Apply - Inside Sales Appointment Setter
Send your resume, cover letter, and relevant work samples to careers@stackcyber.com