Inside Sales Appointment Setter @ Stack Cybersecurity

STACK Cybersecurity is a SOC 2 Type 2 certified managed IT and cybersecurity service provider (MSP and MSSP), committed to delivering top-tier security services to our business clients. We are an equal-opportunity employer committed to maintaining a diverse and inclusive workplace. Every applicant must send the requisite materials listed below in addition to our Application Attestation and Background Check Authorization form.

Open Positions

Cybersecurity Apprentice Senior Information Technology Specialist Inside Sales Appointment Setter

Cybersecurity Apprentice | Cyber Defense Incident Responder

Livonia, Michigan

We are seeking a motivated Cybersecurity Apprentice to join our team as a Cyber Defense Incident Responder. This comprehensive 2-year apprenticeship program will provide hands-on experience in developing and implementing information security procedures, responding to cyber threats, and protecting digital infrastructure. The apprentice will work directly with our cybersecurity team while gaining practical skills in security monitoring, incident response, and threat analysis.

Apprentice Responsibilities

Monitor network security and respond to incidents
Assist with security software installation and maintenance
Support vulnerability assessments and testing activities
Help document security procedures and compliance requirements
Provide technical support to users on security and IT related issues
Learn and apply cybersecurity tools and best practices

Program Structure

Our competency-based program combines 1,645-2,060 hours of on-the-job learning with 161 hours of related instruction across six progressive phases:

Phase 1: Help Desk Fundamentals (Months 1-3)

Build core technical support skills including basic troubleshooting, system administration, and network support.

Phase 2: Security Foundations through Help Desk (Months 4-6)

Apply security perspectives to help desk work, managing endpoint security and implementing security software.

Phase 3: Incident Detection via Help Desk (Months 7-9)

Bridge help desk support and security operations through incident correlation and log analysis.

Phase 4: Incident Response Integration (Months 10-12)

Develop core incident response capabilities with focus on triage and security controls assessment.

Phase 5: Advanced Incident Response (Months 13-14)

Specialize in forensic investigation, vulnerability assessment, and incident coordination.

Phase 6: Advanced Security Implementation (Months 15-16)

Implement comprehensive security measures and develop technical leadership skills.

Our Unique Approach

What sets our program apart is our training philosophy that emphasizes help desk support skills as the foundation for effective incident response. This approach creates well-rounded cybersecurity professionals who understand both the technical and human aspects of security challenges.

Training & Development

1:1 Mentorship: Dedicated guidance from experienced cybersecurity professionals
Weekly mentor-mentee meetings
Hands-on security labs and simulations
Industry certification preparation including CompTIA Security+, CompTIA A+, Microsoft 365, CompTIA Network+, and CompTIA Cloud+
Project-based learning with quarterly projects
Self-paced online learning through platforms like LinkedIn Learning and OffSec
Incident response simulations and tabletop exercises

Apprentice Qualification

High school diploma or equivalent (required)
Associate's or Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field (preferred)
Basic understanding of computer systems, networks, and cybersecurity principles
Strong problem-solving skills and attention to detail
Excellent communication and teamwork abilities
Willingness to learn and adapt in a fast-paced environment
Ability to commit to a 2-year apprenticeship program

Compensation & Benefits

Starting salary: $15/hour
Full benefits package after 90 days including medical, dental, vision, and matching retirement benefits
Learn while you earn - no student debt or financial barriers
Flexible work environment
Paid time off and holidays
Employee Assistance Plan (EAP)
Truly collaborative work environment
Frequent free lunches, Fireball Friday, Shuffleboard tournaments, Premium coffee maker with 80+ variations

GI Bill®

STACK Cybersecurity can accept GI Bill® benefits for our registered apprenticeship program. This allows veterans and eligible dependents to use their earned education benefits to launch careers in cybersecurity through our Cyber Defense Incident Responder program.

Veterans enrolled in STACK Cybersecurity's Cyber Defense Incident Responder program may be elgible for:

A monthly housing allowance (MHA) equivalent to an E-5 with dependents
Up to $83 per month for books and supplies
A tax-free stipend while training, in addition to their STACK Cyber wages

To Apply - Cybersecurity Apprentice | Cyber Defense Incident Responder

Send your resume, cover letter, and relevant work samples to careers@stackcyber.com. No phone calls please.

Senior Information Technology Specialist

Livonia, Michigan

We are currently seeking talented Information Technical Support professionals for a full-time position as an IT Support Technician - Tier 3. The Tier 3 Technician is responsible for advanced technical support of desktop, Server and network environments along with advanced capabilities in Cybersecurity tactics such as Indicators of Compromise, Email Security and SIEM logging.IT Support Technicians must be diligent self-starters, competent with computers and capable of managing multiple tasks and projects at the same time. Ideal candidates have excellent troubleshooting skills and the ability to effectively communicate with customers and interact with users who have little computer knowledge. Potential candidates must be able to maintain a professional attitude and appearance and confidently engage with customers over the phone and in person.This is a full-time in-office position located in Livonia, Michigan 48150 or, additionally, the position is available to remote workers based on qualifications, location, and remote work environment. Remote workers must adhere to no-moonlighting policy and may be required to be in-office on any given day.

Responsibilities & Qualifications

Advanced Windows Technical Support relating to common technical issues involving Microsoft’s core business applications (MS Office, Word, Excel, Outlook, EntraID and Intune), Workstation and Server Operating Systems
Support Backup Solutions and Processes
Advanced Network Support - Layer 3 and above
Enterprise Firewall experience, including IPSEC, NAT, Policies, Rules and general configuration.
Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications
Malware, spam, and antivirus support on desktops and remediation of Cybersecurity Incidents.
Strong communication skills when interacting with external clients. Keeping them informed of tickets before, during, and after service requests
Familiarity with tools such as EDR (Endpoint Detection and Response), MDR (Managed Detection and Response), SASE (Secure Access Service Edge), intrusion prevention systems (IPS), and vulnerability scanners.
Apply problem-solving skills effectively even in high-pressure situations.
Prioritize and address security incidents promptly.
Present security findings and recommendations to senior leadership.
Excellent written and verbal communication skills.
Strong attention to detail when analyzing security data.
Organize findings and create comprehensive reports.
Work independently on security tasks.
Collaborate effectively within a team environment.

Requirements

4+ years of Fluency with Switching and VLANs
4+ years of Fluency with Microsoft Entra
2+ years of Fluency with Microsoft Intune
Experience with EDR and MDR solutions
2+ years of Fluency in Conditional Access
4+ years of Fluency with DNS and DNS Configuration
4+ years of Fluency with Active Directory
4+ years of Fluency with IPSEC and Firewalls
4+ years of work experience with SAML 2.0
4+ years of work experience with Managed Services
Experience migrating premise resources to cloud
Ability to prioritize and multitask
Experience administering Hyper-V or another virtualization
Deadline and detail-oriented
Proficiency in English
Excellent communication skills
Requires on-time, present work ethic
After-hours work may be required to accomplish tasks
Weekend work may be required to accomplish tasks
On-Call rotation participation will be required
Remote Worker equipment will be monitored for productivity
Valid driver's license
Accept a background check
Working in an onsite setting
Authorized to work in the United States

Benefits

Competitive salary
Comprehensive health, dental, and vision insurance
Employer-paid life insurance
Opportunities for professional development and career advancement
Flexible work environment
Paid time off and holidays
Employee Assistance Plan (EAP)
Truly collaborative work environment
Frequent free lunches, Fireball Friday, shuffleboard tournaments, premium coffee maker with 80+ variations

To Apply - Senior Information Technology Specialist

Send your resume and cover letter to careers@stackcyber.com