Customer Complaint Specialist (F/M)
Sartorius
Customer Service
Posted on Feb 27, 2026
We are looking for a Customer Complaint Specialist for the Quality Department at our Mohamdia plant.
Part of a team of 4 investigators, this role plays a key contribution in ensuring a seamless and compliant customer complaint handling process. The position supports cross‑functional investigations, drives continuous improvement, and safeguards customer satisfaction through timely and accurate follow‑up.
Grow with Us - Your Responsabilities
Entry of customer complaints into the SAP database from initial receipt
Editing, completing, and archiving customer complaint files
Leading technical and documentary investigations related to customer complaints
Facilitating cross‑functional meetings to present samples and identify root causes
Driving coordination meetings with internal stakeholders to define and monitor CAPA plans
Preparing and issuing customer complaint reports
Managing communication with customers, supported by Customer Quality Managers, on all complaint‑related topics
Potential participation in internal audits, customer audits, and notified body audits alongside responsible stakeholders, including presenting the customer complaint process
What will convince us
Master’s degree (Bac+5)
Solid understanding of industrial environments and the healthcare sector
Knowledge of ISO 9001 standards and Good Manufacturing Practices (GMP) considered an asset
Familiarity with investigation best practices
Understanding of audit best practices
Strong command of MS Office tools (Word, Excel, PowerPoint)
SAP software/module knowledge considered a plus
Strong analytical mindset and ability to conduct structured investigations
Effective cross‑functional collaboration and communication skills
Ability to synthesize complex information and document findings clearly
Organizational discipline and attention to detail
Proactive approach to problem‑solving and continuous improvement
Language Skills
Excellent command of French (written and spoken)
Excellent command of English (written and spoken)
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers