Customer Success Director
S-Docs
Administration
Posted on Jan 10, 2026
As the Customer Success Director at S-Docs, you’ll be responsible for ensuring the success, satisfaction,
and growth of our enterprise-level customers. This leadership role is pivotal in driving customer retention,
expansion, and advocacy by delivering exceptional experiences and measurable business value through
the adoption of S-Docs’ document automation and e-signature solutions.
You’ll serve as a strategic advisor to key clients, driving alignment between customer objectives and our
technology capabilities. Internally, you will collaborate closely with Sales, Customer Solutions, Product,
Marketing, and Support teams to create a seamless customer journey from onboarding and adoption to
renewal and expansion.
This role offers the opportunity to shape the company’s growth strategy, enhance the customer experience,
and contribute to building a world-class Customer Success organization that drives both client outcomes
and company revenue.
Responsibilities
- Build and maintain strong, long-term relationships with enterprise clients and executive-level
stakeholders, serving as a trusted advisor and strategic partner. - Conduct regular business reviews to assess customer progress, address challenges, and identify
opportunities for growth and expansion. - Collaborate cross-functionally with Sales, Marketing, Product, and Support to ensure a consistent,
high-quality customer experience across every touchpoint. - Monitor customer health metrics to proactively identify risk and opportunity, improving retention,
adoption, and advocacy. - Establish scalable processes, playbooks, and tools to improve delivery consistency, efficiency,
and customer outcomes. - Partner with Product and Engineering to represent the customer voice and influence roadmap
priorities. - Contribute to forecasting and strategic planning by providing insights on customer adoption,
satisfaction, and renewal trends.
And ideal candidate for this position would have the following skills:
- Deep understanding of enterprise software implementation, adoption, and renewal cycles.
- Strong business acumen and the ability to translate customer goals into measurable value.
- Expertise in analyzing customer data and using insights to drive proactive engagement.
- Exceptional executive presence, presentation, and storytelling skills.
- Passion for customer success, innovation, and continuous improvement.
- Ability to balance strategic planning with hands-on leadership and execution.
Years of Experience
- 8–10+ years of experience in Customer Success, Account Management, or Client Services
leadership within a SaaS or enterprise software environment.
- Proven record of driving customer satisfaction, retention, and expansion across a complex
enterprise client base. - Exceptional communication and relationship management skills with senior stakeholders.
- Strong analytical and strategic thinking abilities; comfortable using data to guide decisions and
measure outcomes. - Collaborative, adaptable leader who thrives in a fast-paced, high-growth environment.
Education
- Bachelor's degree required.
- Advanced degree preferred.
Location of the Role
This is a remote role; however, the ideal candidate will be based near Ann Arbor, Michigan and availableto work from the office on occasion as needed for team collaboration or company events.
Interested in this position? Send your resume along with this position's title to careers@sdocs.com.