Client Specialist
NSF
Operations
Ann Arbor, MI, USA
Posted on Mar 11, 2026
The Client Specialist is responsible for managing direct sales activities within NSF. This role focuses on growing existing Core client accounts, converting qualified leads into new business, and responding promptly to client inquiries and service requests.
With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.
One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.
Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.
NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
Bachelor’s degree in business, communications, or a related field.
3–5 years of experience in inside sales, client services, or account management, preferably in TIC or technical services.
Strong communication and interpersonal skills, with a customer-focused mindset.
Proficiency in Salesforce.com and Microsoft Office Suite.
Ability to manage multiple priorities and work independently in a fast-paced environment.
Competencies
Client Relationship Management
Commercial Acumen
Growth Orientation
Communication & Influence
Problem Solving & Innovation
Customer-Centric Mindset
Data-Driven Decision Making
Engage clients remotely through video, phone, and email to promote and sell NSF services using consultative techniques.
Respond promptly to client needs by providing accurate information and coordinating with internal teams for resolution.
Convert qualified leads by following up on inbound inquiries and guiding prospects through the sales process.
Uncover client opportunities by actively listening to understand needs and identifying upsell or cross-sell potential.
Maintain CRM accuracy by documenting all client interactions and sales activities in Salesforce.com.
Manage assigned accounts by building strong relationships and supporting retention of complex or high-value clients.
Execute targeted sales campaigns in collaboration with marketing and sales leadership to drive outreach and alignment.