The Sales Director is a strategic leadership role responsible for driving growth, retention, and value-based selling across the organization’s most critical client segments. This role oversees a sales team, ensuring high-impact engagement with existing accounts and the acquisition of new business. The Sales Director will lead with a consultative, outcome-driven approach, engaging senior client stakeholders and internal cross-functional teams to deliver measurable results.

Responsibilities

Strategic Leadership & Team Management

Lead, coach, and develop a high-performing sales team.
Foster a culture of commercial excellence, collaboration, and client-centricity.
Set clear performance goals, KPIs, and development plans for team members.

Client Strategy & Growth

Own the strategic direction for corporate and key accounts, ensuring alignment with business objectives.
Drive account growth through upselling, cross-selling, and renewal strategies.
Develop and oversee execution of strategic account plans across the portfolio.

Executive-Level Engagement

Build and maintain trusted relationships with senior client stakeholders.
Position the organization as a strategic partner by articulating value and outcomes aligned to client priorities.
Lead strategic business reviews and planning sessions with top-tier clients.

New Business Development

Identify and pursue new business opportunities within existing accounts and targeted prospects.
Collaborate with Marketing to support pipeline generation and conversion.
Lead high-impact proposals and RFP responses, ensuring alignment with client needs and organizational capabilities.
Operational Excellence
Ensure consistent, high-quality delivery across all client touchpoints.
Champion CRM discipline, forecasting accuracy, and pipeline management best practices.
Monitor and report on performance metrics, including revenue, NPS, and client satisfaction.

Innovation & Value Creation

Launch and scale innovative service models, digital tools, and engagement strategies.
Drive continuous improvement and experimentation to enhance client outcomes.

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Qualifications

Bachelor’s degree required; MBA or equivalent preferred.
10+ years of experience in enterprise sales, strategic account management, or client success.
Proven leadership experience managing teams and complex client portfolios.
Strong executive presence, communication, and negotiation skills.
Experience in technical services, CRO, or related industries preferred.
Proficiency in Salesforce or similar CRM platforms.
Preferred previous TIC (Testing, Inspection and Certification) experience

About Us

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About the Team

NSF sets the global standard for quality, performance and safety of water products and systems with an extensive range of testing, certification and consulting serves. We continually strive to address emerging needs, empowering manufacturers to meet stringent regulatory requirements with confidence. With our expanding local presence in key regions, we ensure more efficient pathways for our clients to reach global markets while continuing to anticipate and respond to the evolving challenges of water safety.