As the Manager of Product Certification (Hybrid Ann Arbor), your primary responsibility is to build and lead a high-performing team of Nonfood Compounds (NFC), Food Contact Materials (FCM) and Green Chem (Safer Choice) program account managers, focused on driving world-class customer service and commercial excellence to achieve regional revenue and strategic growth targets. This individual will drive team revenue performance by the regional P&L, positively contributing to business growth and maintaining their team’s alignment to NSF’s strategic goals.

Responsibilities

Achieve team and regional revenue targets, in line with annual AOP.
Lead, develop and grow a high-performing, client centric team of account managers, encouraging a culture of engagement, accountability and teamwork.
Support initiatives and develop strategies aimed at building, strengthening and growing client relationships.
Promote NSF at tradeshows through strategic client interactions and seeking out new client opportunities. Work closely with Sr. Manager to develop and implement tradeshow strategies.
Work closely with the North American leadership team to develop and execute comprehensive growth strategies.
Collaborate with Commercial Food Equipment and Global leaders to create and align team goals, ensuring continuity with strategic plan and business unit goals.
Support the business unit in launch of new programs, plugging in account management team to assist with the development of processes and client outreach.
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Qualifications

Bachelor’s degree in business, marketing, or a related field
1-3 years of experience leading a high-performing team
Knowledge of NFC, FCM, and Safer Choice, including opportunities and threats, is a plus.
Familiarity with technical, regulatory, or TIC services is preferred, but not required.
Experience building client relationships and driving customer satisfaction in a B2B environment
Ability to lead, inspire, and develop high-performing teams, fostering a culture of accountability and growth
Strong business acumen with the ability to develop and execute effective, challenging goals supporting annual business unit goals and strategies.
Evaluate team member performance by holding regular one-on-one touchpoints, setting micro-targets, and supporting team member success and development.
Focus on enhancing client experiences and building long-term customer loyalty through innovative solutions and superior service delivery
Excellent communication skills with the ability to influence key stakeholders, manage chang,e and inspire your team.
Proven ability to deliver on revenue and business growth targets while maintaining a focus on client satisfaction and team member development and engagement.

About Us

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About the Team

As pioneers in the food safety industry, NSF is proud to play a vitally important role in helping food service businesses of all sizes, from local cafes to multinational supermarket brands, stay ahead of risks, regulations and consumer expectations, while delivering on their commitment to food safety and public health.