Senior Key Account Manager I
New Eagle
Sales & Business Development
Ann Arbor, MI, USA
Posted on Aug 11, 2025
Job Description
Under the leadership of the Executive Director, Senior Key Account Manager I will oversee and nurture relationships with New Eagle’s most important customers. The Senior Key Account Manager will act as a strategic partner, ensuring customer satisfaction, identifying growth opportunities, and aligning product solutions with customer needs. Responsibilities include account planning, cross-functional coordination, contract negotiation, and achieving revenue and retention targets. The ideal candidate has strong communication skills, a customer-first mindset, and a proven track record in account management or sales.
Customer Account Management & Growth
Under the leadership of the Executive Director, Senior Key Account Manager I will oversee and nurture relationships with New Eagle’s most important customers. The Senior Key Account Manager will act as a strategic partner, ensuring customer satisfaction, identifying growth opportunities, and aligning product solutions with customer needs. Responsibilities include account planning, cross-functional coordination, contract negotiation, and achieving revenue and retention targets. The ideal candidate has strong communication skills, a customer-first mindset, and a proven track record in account management or sales.
Customer Account Management & Growth
- Serve as the primary point of contact for assigned customers and partners, managing the full sales cycle from qualification to close.
- Build trust-based relationships by understanding the technical and business needs of each account.
- Manage post-sale follow-ups to ensure successful adoption and long-term satisfaction.
- Understand and clearly communicate the value proposition of New Eagle’s Raptor™ toolchain, ECU hardware platforms, and engineering service offerings.
- Assist customers in selecting the appropriate software licenses, development kits (A-Kit, B-Kit), and support services based on their application requirements.
- Coordinate product demos and technical discovery calls in collaboration with Sales, Engineering, and Applications teams.
- Qualify inbound leads by identifying scope, budget, decision-making process, and implementation timeline.
- Nurture leads from first contact through contract execution with a focus on driving project momentum and customer confidence.
- Maintain a healthy sales pipeline with a focus on OEMs, Tier 1s, R&D teams, and system integrators across automotive, robotics, off-highway, marine, and aerospace sectors.
- Quoting & Proposal Development.
- Generate and deliver timely, accurate quotes and commercial proposals, including volume-based pricing and license terms.
- Collaborate with Product Management and Engineering to scope custom requests, NRE work, and project timelines.
- Document all sales activity, communications, and opportunity stages using HubSpot.
- Maintain up-to-date contact information, opportunity notes, and forecast accuracy.
- Work closely with Applications Engineering, Product Support, and Project Managers to ensure seamless handoffs post-sale.
- Capture and share customer feedback on product functionality, usability, and support experience to improve our offerings.
- Consistently meet or exceed individual sales targets, quotas, and team KPIs.
- Participate in weekly sales team meetings to provide updates, insights, and strategy adjustments.
- Minimum of 5+ years of experience in business development, sales and/or logistics related field.
- Strong communication and interpersonal skills with the ability to build relationships and engage prospects effectively.
- Highly motivated, self-driven, and goal-oriented.
- Exceptional research, hunting, and prospecting abilities.
- Expertise in CRM software (e.g., NetSuite, JIRA, HubSpot, or similar tools).
- Ability to handle objections and negotiate effectively.
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.