Come Join Our Team!
At Michigan Works! Southeast, we are the front lines of workforce development, meeting the talent demands of local employers and addressing the unique needs of the communities in Southeast Michigan. Serving Hillsdale, Jackson, Lenawee, Livingston, and Washtenaw counties, we are committed to delivering services that help businesses find skilled workers and provide a competitive edge for career seekers. By creating meaningful connections, we empower individuals to build a brighter future and support businesses in achieving their goals. If you are passionate about making a difference in your community and want to be part of a team that helps shape the future workforce, we invite you to join us. Together, we can create pathways to success for both career seekers and employers.

Job Summary

Supervises the MWSE Business Service Team (BST) and is responsible for delivery of workforce and business development services across the five-county region of MWSE. Oversight includes ensuring policy and procedures are followed, administrative approvals and performance accountability. Works closely with local, regional, state, and federal economic development entities on business attraction and retention projects. The Business Services Manager holds a high level of technical knowledge of workforce solutions, applicable resources and community partner services to support the team as they engage with employers to meet their comprehensive workforce needs. The Business Services Manager engages with community organizations focused on workforce and economic development, often representing Michigan Works! Southeast at various strategic level business-oriented meetings. Michigan Works has adopted a demand-driven system statewide where the employer is the primary customer.

Essential Duties and Responsibilities

Responsible for oversight and performance management of business services team.
Partners with MWSE Leadership team to effectively deliver business services across the region
Fosters internal partnership and team work culture with cross operational departments
Reviews, edits and maintains relevant Business Services Team processes and procedures
Responsible for the delivery of programs and services that have an employer focus
Oversees the delivery of customized workforce tools to employers in a demand-driven system, such as recruitment, screening, assessment, training, employee retention and Corporate Assistance Program (CAP) services. This includes registered apprenticeship services, industry collaborative work and any other innovative workforce solutions.
Collaborates on the design, implementation, and facilitation of business services training and curriculum for Michigan Works! Southeast and the Business Services Team(s)
Implements regional Going PRO Talent Fund (GPTF) grant program, including developing process and procedures for ensuring optimal execution of the program, in collaboration with Program Administrator
Manages fiscal requests pertaining to IWT, GoingPro reimbursements and employee expenses and completes administrative tasks associated with the fiscal processing of such
Attends tours and informational overview(s) of external facilities including business partner sites, educational facilities and other community venues
Develops and maintains collaborative relationships with business organizations such as the area Chambers of Commerce, Economic Development and other agencies working with the employer community.
Develops special reports and projects as assigned
Participate in strategic conversations with local, state and federal elected officials when requested
Acts as local, regional, and state representative for Michigan Works! Southeast on business relationships
Works collaboratively with data specialist to ensure employer data integrity throughout reporting systems
Actively reviews labor market information for trends, sharing findings with appropriate MWSE team members
Supports workforce development advocacy needs by providing requested information, employer connections and success stories
Represents Michigan Works! Southeast at community events and meetings as assigned
Attends conferences, workshops, and seminars as appropriate
Attends training, learning and certifications related to the role and workforce development
Handles stress appropriately and interact well with others
Regular in-person on site attendance
Other duties as assigned

Qualifications

All agency team members are expected to be technically competent and committed to continuous development of their skills. The following skills, knowledge and education or certifications are specifically required for this position:

Bachelor’s degree in public administration, business administration, public policy, communications, or equivalent directly related field
Three years managerial experience in a senior level role
Superior leadership, planning, analytical and communications skills are required
Knowledge of WIOA, TANF, Trade Act, Employment Services program rules and regulations preferred
Duties will require ability to multi-task and coordinate across multiple offices and programs in a fast-paced environment
Comfortable with working in a dynamic, complex environment impacted by shifting priorities and deadlines, and constant system change
Experience in working with community, public and non-profit organizations

Compensation: $72,450 TO $96,600 per year.

Benefits Offered:
At Michigan Works! Southeast, we are committed to supporting our employees' well-being and professional growth. We offer a comprehensive benefits package that includes:

Medical, Dental, and Vision Insurance
Pay in Lieu of Health Insurance
Short- and Long-Term Disability
Retirement Benefit with a 4% Employer Match
Generous Paid Time Off
Paid Holidays

Application Process:
Apply online at the Michigan Works! Southeast website:https://www.mwse.org/about/join-our-team/
Questions regarding the application process may be directed to careers@mwse.org

Michigan Works! Southeast provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, veteran status, political affiliation or belief, physical or mental disability, genetic information, age, sexual orientation, gender identity, height, weight, or any other legally protected status in accordance with applicable federal, state and local laws.

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