| Job Title: Career Advisor –Youth Programs
Location: Michigan Works! Southeast - Ann Arbor, MI
Reports to: Service Center Manager
Supervises: N/A
FLSA Status: Full-time, Non-exempt
Come Join Our Team!
At Michigan Works! Southeast, we are the front lines of workforce development, meeting the talent demands of local employers and addressing the unique needs of the communities in Southeast Michigan. Serving Hillsdale, Jackson, Lenawee, Livingston, and Washtenaw counties, we are committed to delivering services that help businesses find skilled workers and provide a competitive edge for career seekers. By creating meaningful connections, we empower individuals to build a brighter future and support businesses in achieving their goals.
If you are passionate about making a difference in your community and want to be part of a team that helps shape the future workforce, we invite you to join us. Together, we can create pathways to success for both career seekers and employers.
Job Summary
Career Advisors identify, assess, prepare and train career seekers to qualify for jobs with employers identified by the Michigan Works! Southeast Business Services team and the Pure Michigan Talent Connect website. The primary objective of the Career Advisor is to provide all registered or enrolled career seekers with the services, assistance and resources they need to obtain, maintain and retain employment. This position will be working with our youth customers and programs, including the Jobs for Michigan Graduates Program (JMG). Career Advisors may be assigned to alternate work locations to provide services.
Essential Duties and Responsibilities - Provide excellent customer service to internal and external customers and partners
- Provide case management services to all eligible individuals participating in workforce activities and receiving supportive services
- Enroll individuals in applicable programs when appropriate. Determine eligibility based on state and federal regulations, including collection of required program documents.
- Deliver services to and assist customers who are required to comply with work registration and work search requirements as a condition of applying for and/or receiving public benefits.
- Recommend supportive services, evaluate and process individuals’ request for eligible supportive services
- Assess skills utilizing required basic skill assessments and compatibility tests
- Proctor and administer approved assessments as required for education, training, workforce programs and services to assure reasonable success in educational programming, training and job readiness programs
- Instruct program trainings and workshops as approved by the Research and Education Manager. If assigned, assist in the development and improvement of workshop presentations and handouts.
- Process all program required documentation and maintain accurate and complete data entry, including case notes, as required by state and federal program regulations
- Prepare individuals for job readiness by providing job search assistance, resume development, mock interviews and soft skills training
- Supervise job search, provision of training, provide referrals to Business Services Team
- Work with employers to secure work experience locations, contracts and monitoring of work based learning activities,
- Maintain open lines of communication with individuals to ensure program compliance
- Achieve all performance standards, requirements and measures
- Comply with local, state and federal workforce development program policies, procedures and manuals in the delivery of services.
- Ensure compliance with Unemployment Insurance Agency (UIA) requirements
- Attend all required meetings with partners and Michigan Works! Southeast staff
- Conduct outreach, intake, assessment, eligibility determination, recommendation of program enrollment, development and implementation of the Individual Service Strategy (ISS)
- Maintain awareness of community partners and resources for necessary referrals
- Write quarterly success stories on achievements of participants.
- Assist with covering the resource room and front desk as needed
- Travel between service centers and other sites as necessary to meet the needs of the organization
- Handle stress appropriately and interact well with other
- Regular in-person on site attendance
- Other duties as assigned
Qualifications
All agency team members are expected to be technically competent and committed to continuous development of their skills. The following skills, knowledge and education or certifications are specifically required for this position: - Associate’s degree or equivalent directly related experience, in human services field, case management or related fields; Bachelor’s degree preferred
- Excellent communication and interpersonal skills required
- Ability to interact with employees and customers in a professional manner at all times including during stressful situations is required
- Knowledge of applicable federal and state regulations with respect to employment and training programs and/or career and technical education programs
- Knowledge of Workforce Innovation and Opportunity Act (WIOA), Trade Adjustment Assistance (TAA), Reemployment Services and Eligibility Assessment (RESEA), Partnership, Accountability, Training, Hope (PATH), Food Assistance Employment and Training (FAE&T) and Jobs for Michigan Graduates (JMG), Wagner-Peyser, and Unemployment Insurance Agency program rules and regulations preferred
- Experience working with education, community, public and non-profit organizations
- Ability to travel between service centers and community organizations to meet the needs of the organization as required
Compensation: $17.85 to $23.80 per hour.
Benefits Offered:
At Michigan Works! Southeast, we are committed to supporting our employees' well-being and professional growth. We offer a comprehensive benefits package that includes: - Medical, Dental, and Vision Insurance
- Pay in Lieu of Health Insurance
- Short- and Long-Term Disability
- Retirement Benefit with a 4% Employer Match
- Generous Paid Time Off
- Paid Holidays
- Employee Assistant Program
Application Process:
Apply online at the Michigan Works! Southeast website https://www.mwse.org/about/join-our-team/
Questions regarding the application process may be directed to careers@mwse.org
Michigan Works! Southeast provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, veteran status, political affiliation or belief, physical or mental disability, genetic information, age, sexual orientation, gender identity, height, weight, or any other legally protected status in accordance with applicable federal, state and local laws.
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