Customer Support Specialist
Customer Service
Posted on Aug 28, 2026
Educational/Certification Requirements• Associate’s or Bachelor’s degree in Computer Science, Information Systems or related field required• SQL / RDBMS experience preferred• Microsoft Batch and command language exposure preferred• Professional experience of at least 2 years preferred• Technical support certifications from professional organizations are a plus• Knowledge of FreshDesk or similar customer service ticketing software systems is a plus Specific Job Duties• Customer Service: Lead the customer support process for custom Windows based systems deployed globally; serve as first point of contact for customers seeking technical assistance; troubleshoot issues via remote connection, email and phone; facilitate RMAs; document events, problems, procedures and resolutions; build expertise in k‑Space tools; track support issues and assist in data‑mining and statistics; prepare monthly/annual support data; draft SOPs; attend client meetings; drive continuous improvement in support processes.• Internal Team Support: Support sales in customer communication on technical service topics; support engineering in troubleshooting deployed systems; interact with cross‑functional teams to keep tickets on target; assist Software Development identifying software issues and creating solutions.• Computer Science / IT: Perform new customer software installations; track and maintain records of customer tools and software versions; remote login to production systems for diagnosis, troubleshooting, or upgrades.• Safety: Follow safety protocols; provide feedback to improve workplace safety.