An advanced non-profit technology community founded in 1996 by the nation’s leading higher education institutions, Internet2 provides a collaborative environment for U.S. research and education organizations to solve shared technology challenges and develop innovative solutions supporting their research, educational, and community service missions. Today, Internet2 stands at the intersection of infrastructure and innovation, operating a state-of-the-art national research and education network while simultaneously advancing a comprehensive service portfolio spanning trust and identity solutions, cloud programs and services, research engagement initiatives, and community-building programs. This integrated approach enables Internet2 to deliver unique value that empowers its diverse membership, including universities, government agencies, regional networks, corporations, and leading research and education organizations.

Position Summary

The Internet2 Community Engagement Division is seeking a Community Events Assistant to support Internet2 in-person and virtual events as part of the community events team. This position will contribute to the successful planning, execution, and follow-up of conferences and events (both in-person and virtual) by anticipating and meeting the needs of the member community and internal Internet2 stakeholders.

This position will be responsible for ensuring administrative needs are fulfilled - including but not limited to - registration support, webpage support tasks, data management, sponsor fulfillment tasks, on-site event support, financial reconciliations, and other administrative tasks necessary for successful event implementation. This role offers an excellent opportunity on a remote HR team within a dynamic and impactful environment. This position reports to the Director of Community Events. It will require some work in the Ann Arbor office up to five days per week and sometimes with limited notice.

Essential Duties:

Execute meeting-specific tasks as assigned
Maintain databases and supporting correspondence, records, minutes, and files
Design, compile, and distribute reports from various systems, including Stova and Salesforce
Maintain event-related web pages
Support sponsorship fulfillment by coordinating deliverables, collecting and placing sponsor assets (logos, materials) on website and marketing collateral, and maintaining organized records of sponsorship correspondence while managing deadlines for deliverables
Manage sponsorship administration including preparing and processing invoices, maintaining agreements and documentation, tracking fulfillment status in internal systems (Stova, Salesforce, Monday), and compiling reports for planning and post-event analysis
Coordinate logistics for promotional items and swag including ordering, inventory management, packing/shipping to/from event sites, and onsite delivery to sponsors
Perform on-site, event-specific administrative duties such as set up and tear down of registration equipment, room monitoring/help desk coverage, sponsor logistics assistance, and general administrative support during events
Pack, ship, and maintain inventory of supplies
Maintain internal and external events calendars
Process event attendee registrations and participate in on-site registration team as necessary
Provide customer support at meetings by courteous and attentive interaction with attendees
Receive, distribute, submit, and reconcile event invoices for payment
Assist in post-meeting tasks including compiling various event reports and collections for outstanding invoices as directed
Active participation in interdepartmental planning teams, or other teams as assigned
Perform general administrative duties including, but not limited to, copying, document creation, calendaring, and travel arrangements
Perform other duties as assigned

Qualifications:

2+ years of experience in administrative support, customer service and/or event planning.
Strong computer skills, especially Microsoft Word and Excel, E-mail, Calendar Software, and Google products.
Ability to lift/carry/push/pull boxes up to 30 pounds.
Ability to work in the Ann Arbor Office onsite intermittently, and at times up to 5 days per week (sometimes with limited notice).
Some domestic travel (by air) is required. Presence at a minimum of (2) week-long events per year is required and additional travel should be anticipated (e.g., pre-event site visits, and presence at smaller & shorter events).
Ability to work after hours and weekends up to 4 times per year in support of onsite events.

Preferred Qualifications:

Excellent interpersonal communication skills with a strong service mindset
Demonstrated experience working on projects requiring extremely fine attention-to-detail with high standards for precision
Demonstrated ability to work independently and as part of a team, especially under time pressure, to manage priorities and details, while remaining organized in a complex work environment
Ability to take initiative in refining and improving existing processes and services
Ability to master new skills
Experience in meeting planning
Familiarity with Salesforce, Stova, and/or Monday.com (or similar)
Experience with invoice reconciliation and/or accounts receivable, and coordinating with marketing/communications on sponsor assets and recognition
Experience with sponsorship fulfillment/exhibitors/vendors and event registration operations
Familiarity with the higher education and research community

What we offer:

Internet2 provides a comprehensive benefits package designed to foster work-life balance and promote the overall well-being of its employees. Our benefits encompass robust health, dental, and vision insurance options, life and disability insurance, and generous paid time off for vacation and sick days. In addition, your Internet2 benefits package includes:

• A retirement plan featuring a significant employer match on your contributions

• Paid holidays, floating holidays and paid time off between December 26 and 31

• Tuition reimbursement

• Opportunities for professional development, and more

Expected Non-Exempt Pay Rate: $18.22 - $24.00

Starting pay is typically within the first quartile of the range and varies based on experience.

Pay Grade: B-1

For pay transparency purposes, the full salary range is: $37,900 – $56,800

Internet2 is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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