Merchant Support Engineer
Healpay
Customer Service
Ann Arbor, MI, USA
Posted on Aug 27, 2025
Jobs at HealPay
Merchant Support Engineer
We’re looking for a smart and productive individual who has a knack for interacting with customers and the drive to fulfill their needs. Major responsibilities include answering support tickets filed by merchants and regularly engaging with merchants & vendors over the phone to resolve issues. You will also be involved in QA for our products and maintaining documentation of our processes.
Apply for this position
Required Qualifications
- Experience with HTML & CSS
- Motivated self-starter with the ability to learn quickly and work independently
- Demonstrable familiarity with a major programming language
Desired Qualifications
- Familiarity with Linux
- Familiarity with Git & Github or Bitbucket or Gitlab
- Familiarity with merchant services or payment processing
- Experience with underwriting
- Experience with QA and bug-reporting