Supportive Connections Case Manager - Outreach
City of Ann Arbor
Customer Service
Ann Arbor, MI, USA
USD 62k-70k / year
Posted on Sep 13, 2025
Supportive Connections Case Manager – Outreach
This is a grant-funded position with a guaranteed duration of two (2) years. Continuation of employment is contingent upon ongoing funding availability and organizational needs. Accepting this position does not guarantee employment beyond the grant period.
Grade 6: Salary: $62,000 - 70,000 (Offer will be commensurate with experience)
Benefits offered for this opportunity: Non-Union Benefits Summary
Role Summary:
Supportive Connections is a social support program, developed to meet the needs of individuals in the community who are experiencing crisis in their current lives. Supportive Connections work to deflect individuals away from the criminal justice system through prevention and intervention practices, using community referrals along with person-centered and harm reduction methods.
The Outreach Case Manager will provide short-term support to clients and referrals to services with particular emphasis on trauma-informed and person-centered interventions sensitive to race, class, gender, sexual orientation, and neighborhood context. The Outreach Case Manager will provide “second response” follow-up to individuals who experienced crises, and others potentially affected by that crisis, to assess if and how further support might be extended.
The Outreach Case Managers work in a two-person team providing follow-up to individuals who have had contact with first responders and law enforcement after a crisis or community referral. The Outreach team will work with local community agencies and caseworkers to provide individualized needed services for each participant. The Outreach team will help vulnerable community members address root issues that could lead or have led to involvement in the justice system in the past. The primary goal for the Outreach team is to connect individuals to services they want or need within 30 days or refer them to the Supportive Connections Program Director and Clinical Case Manager for ongoing services and support.
The position requires experience in clinical assessments and knowledge of local community resources relating to housing, health, and social services.
Education, Training and Experience (position requirements at entry)
Required:
- Master’s degree or equivalent from an accredited college or university in Social Work, Counseling, Psychology, or a related human service discipline
- 1 year of experience in field work
- Ability to pass rigorous background and reference check, including testing and all requirements relating to LEIN (Law Enforcement Information Network) security awareness training.
- Licensed or provisionally licensed for independent practice within any of the following areas or a certified peer support specialist or EMT:
- Licensed or Provisionally Licensed Master Social Worker – Clinical or Macro (LMSW-Clinical/Macro)
- Licensed or Provisionally Licensed Professional Counselor (LPC)
- Licensed as a Certified Advanced Alcohol and Drug Counselor (CAADC)
- The City of Ann Arbor will consider an alternative combination of education and experience.
Preferred:
- Two or more years of crisis response experience.
- Experience working with Peer Support Specialists or other individuals with lived experience with behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises.
- Significant experience in crisis response, jail re-entry, ACT, Wraparound, or similar services
- Prior experience in outreach/engagement to populations experiencing frequent behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises.
- Strong knowledge and experience with service delivery documentation (including counseling/treatment planning), HIPAA/Confidentiality standards, utilization review, and data management.
- Familiarity with Washtenaw County health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services.
- Advanced collaboration and interpersonal skills with the ability to build consensus and promote the exchange of information among team members and partners
- Experience in program development, administration, and policy development.
Education, Training and Experience (position requirements at entry)
- Valid Driver’s License
- Ability to attain LMSW – Clinical licensure within one (1) year of hire
View Additional Requirements and Information at: Supportive Connections Case Manager – Outreach Job Description