Customer Program Manager
Ypsilanti, MI, USA
Posted on Jun 11, 2026
Overview
ACM is seeking an experienced Customer Program Manager to serve as the primary relationship owner for a portfolio of automotive OEM, Tier 1 supplier, and technology company clients. You will manage end-to-end program delivery — from initial scoping and test planning through execution and post-program reporting — ensuring clients receive a seamless, high-quality experience at ACM's world-class proving ground.
Responsibilities
-
Serve as primary point of contact for an assigned portfolio of test and validation clients
-
Develop program plans, schedules, and resource requirements in collaboration with Engineering & Operations
-
Coordinate logistics, facility scheduling, and staffing for client test programs
-
Proactively identify and resolve program issues to ensure on-time, on-budget delivery
-
Prepare program status reports and present updates to clients and internal leadership
-
Support business development activities including responding to RFPs and expanding existing client relationships
-
Maintain deep knowledge of ACM's testing capabilities and service offerings
Qualifications
-
5+ years of program or project management experience in automotive, aerospace, or technology industries
-
Strong understanding of automotive testing, validation, or R&D processes
-
Excellent client-facing communication and relationship management skills
-
Demonstrated ability to manage multiple complex programs simultaneously
-
PMP certification or equivalent preferred
-
Bachelor's degree in engineering, business, or related field required; advanced degree preferred
American Center for Mobility is an equal opportunity employer.