IT Infrastructure Team Lead
Amcor
Other Engineering, IT
Posted on Mar 28, 2026
IT Infrastructure Team Lead
Location:
Sao Paulo, BR Londrina, Parana, BR, 86087-340
Department: Information Technology
Full-time or Part-time: Full-Time
Job Type: Employee
Shift: Hybrid
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
About the role
The IT Infrastructure Team Lead, Network role is responsible for supporting and coordinating network service delivery across the Americas, while providing day-to-day leadership and operational oversight for a regional network operations team.
This position focuses on ensuring reliable, secure, and standardized network services, including LAN, WAN, connectivity, and related infrastructure, while emphasizing IT service management, incident resolution, vendor coordination, and continuous service improvement.
The role acts as a bridge between technical execution and IT service delivery, supporting Level 3 escalations, mentoring team members, coordinating with vendors and global architecture teams, and ensuring adherence to operational processes and SLAs. The Team Lead is expected to contribute technically but is not a primary network architect.
Key Job Accountabilities
- Provide day-to-day task coordination and mentorship for a small regional network operations team; may include direct line management depending on regional structure
- Coordinate day-to-day network operations across the Americas, ensuring service availability and adherence to operational standards
- Support and manage Level 3 incident escalations, including root cause analysis and follow-up actions to prevent recurrence
- Administer and oversee ServiceNow assignment groups, ensuring incidents, problems, and changes are handled efficiently and transparently
- Act as a primary escalation and coordination point between regional teams, global architecture, cybersecurity, and vendors
- Support network infrastructure activities including site connectivity, LAN/WAN changes, upgrades, and standardization initiatives
- Assist with change management activities, including communication, coordination, validation, and post-implementation reviews
- Maintain and improve network documentation, operational procedures, and runbooks
- Coordinate vendor activities, including SLA tracking, performance reviews, and service quality follow-up
- Participate in and support regional and global operations meetings
- Mentor and guide network engineers, fostering skill development and operational consistency
- Support small to medium infrastructure projects through planning, coordination, documentation, and execution support
- Promote operational excellence, continuous improvement, and a strong customer-service mindset across the team
Qualifications/Requirements
- Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
- 5–7 years of experience in enterprise network operations or infrastructure support
- Initial leadership or coordination experience (project manager, team lead, senior engineer, shift lead, or equivalent)
- ITIL Foundation certification preferred
- Cisco CCNA or equivalent networking certification preferred
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About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube
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