Team Lead (Enrollment Operations)
AccumTech
Software Engineering, Operations, Data Science
Ann Arbor, MI, USA
USD 70k-90k / year
Posted on Nov 27, 2025
As a Team Lead at AccumTech, you will guide an operations team responsible for ensuring that enrollment data flows accurately and reliably each week. Your primary responsibility is to maintain the team’s operational readiness: balancing workloads, monitoring daily and weekly processing health, and ensuring the consistent, high-quality delivery of enrollment data to our customers. You will work closely with customers and partners to understand their processes, needs, and expectations to ensure your team maintains the expertise required to support them. You will also assist with complex investigations and partner with the PMO on key project work.
The ideal candidate is an excellent communicator who enjoys taking on new challenges, actively supports team growth, and works collaboratively to solve complex problems in an agile environment. This individual must be capable of working independently, proactively identify areas for team improvement, and taking the initiative to implement solutions that strengthen processes and enhance customer outcomes. Success in this role requires a strong focus on process improvement, a commitment to team development, and a willingness to implement changes that streamline delivery.
Responsibilities
The salary range for this position is $70,000-$90,000 annually.
ABOUT ACCUMTECH
AccumTech is a small but growing software services company, voted one of Crain’s Detroit Business Coolest Places to Work by our employees since 2019. Joining AccumTech offers the opportunity to contribute meaningfully to challenging projects in a fast-paced environment, take ownership of team growth, and play a pivotal role in the company’s continued success.
Founded in 2014, AccumTech brings together experts in data management, pharmacy benefits, healthcare consulting, and federal health regulations to help stakeholders integrate claims data across diverse consumers. We are based in Ann Arbor, Michigan, and offer a competitive benefits package including health benefits, paid time off, a competitive salary, a 401(k) with employer match, and flexible scheduling.
AccumTech is unable to provide Visa sponsorship.
The ideal candidate is an excellent communicator who enjoys taking on new challenges, actively supports team growth, and works collaboratively to solve complex problems in an agile environment. This individual must be capable of working independently, proactively identify areas for team improvement, and taking the initiative to implement solutions that strengthen processes and enhance customer outcomes. Success in this role requires a strong focus on process improvement, a commitment to team development, and a willingness to implement changes that streamline delivery.
Responsibilities
- Lead and support a team of business analysts by providing clarity on priorities, task direction, and performance expectations.
- Partner with the director to coach and mentor team members, helping elevate skills across the team.
- Serve as the primary escalation point for questions, blockers, risks, and quality concerns.
- Assign and balance workloads based on availability, skill sets, and project needs.
- Develop deep expertise in customer requirements, data structures, enrollment rules, and system capabilities.
- Oversee investigations into ad hoc data issues, ensuring consistent analytical standards.
- Design and refine specifications for internal processes and tools supporting customer implementations.
- Partner with Product and Development to help shape, prioritize, and accelerate system enhancements.
- Ensure team guidelines, process playbooks, and documentation are consistently maintained and updated.
- Communicate status, risks, requirements, and progress to internal and external stakeholders.
- Represent the team in cross-departmental discussions, advocating for operational and customer needs.
- Ensure project tracking boards, dashboards, and reporting tools remain accurate and current,
- Bachelor’s degree required.
- 5-8 years of experience in an IT-related analyst role; 3+ years of leadership or mentorship experience strongly preferred.
- Experience with project management methodologies (Agile preferred).
- Strong capability in creating technical requirements and process documentation.
- Proven ability to translate business needs into actionable requirements for development teams.
- Excellent critical thinking and problem-solving skills.
- Demonstrated ability to quickly learn complex systems and custom software.
- Exceptional written and verbal communication skills.
- Ability to manage multiple priorities, work under pressure, and meet tight deadlines.
- Experience coaching or developing team members is a plus.
- Proficiency with Microsoft Office suite.
- Desire to work in a fast-paced environment with strong ownership and accountability.
The salary range for this position is $70,000-$90,000 annually.
ABOUT ACCUMTECH
AccumTech is a small but growing software services company, voted one of Crain’s Detroit Business Coolest Places to Work by our employees since 2019. Joining AccumTech offers the opportunity to contribute meaningfully to challenging projects in a fast-paced environment, take ownership of team growth, and play a pivotal role in the company’s continued success.
Founded in 2014, AccumTech brings together experts in data management, pharmacy benefits, healthcare consulting, and federal health regulations to help stakeholders integrate claims data across diverse consumers. We are based in Ann Arbor, Michigan, and offer a competitive benefits package including health benefits, paid time off, a competitive salary, a 401(k) with employer match, and flexible scheduling.
AccumTech is unable to provide Visa sponsorship.